It's been called "selling the invisible"—delivering intangible services as a core "product" offering. Law firms, management consultants, IT services and telecom providers, architectural groups, ...

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An executive recently asked me, what’s the biggest mistake leaders make when rolling out a customer experience strategy? My answer was simple. Most leaders think about the customer first.

New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...

Sending out timely payments to employees is critical to your operations. Here are the best payroll services to automate payments while avoiding human error.

Use this AI workflow to easily onboard new hires and provide them with all the SOPs, policies, and FAQs they need, without getting pinged on Slack every five minutes.

BETHLEHEM TWP., Pa.- A UPS customer service center in Northampton County is closing. A public relations spokesperson for the company confirmed the closure of the facility at 2301 Highland Avenue in ...

Nutshell reports that ethical AI practices in sales build customer trust through transparency, human oversight, and ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

UB Tech Squad's skilled and knowledgeable student employees provide IT support for any personal device through either meeting students in their on-campus residence (appointment only) or at the Tech ...

The Unites States Postal Service is making new changes in 2026, including the postmark process — which could cost you late fees and penalties for anyone mailing time-sensitive documents such as tax ...

Flowchart vs. process map, what do you choose to use? When it comes to mapping out a project, you’ve got several choices on how to visualize them. If you’ve had trouble deciding on a format for your ...