Evolving its customer service AI offering, Salesforce plans to release Agentforce Help Agent next month. Help Agent commingles training on a user's own Agentforce Service (formerly Service Cloud) data ...

Smarsh has launched an AI-enabled experience on Smarsh Central, its award-winning digital support platform, for a select group of customers and partners. Powered by Agentforce, this innovation will be ...

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The above button links to Coinbase. Yahoo Finance is not a broker-dealer or investment adviser and does not offer securities or cryptocurrencies for sale or facilitate trading. Coinbase pays us for ...

Salesforce is jumping into the AI agent world with a new service that builds on the company's Einstein platform for AI. The new Einstein Service Agent is a generative AI-powered self-service ...

Salesforce announced on Monday that it will acquire AI customer service platform Fin for $3.6 billion. Formerly known as Intercom, Fin offers an AI agent that can resolve customer queries across ...

SAN FRANCISCO -- Salesforce's new customer data and identity platform released this week connects data across sales, service, marketing and other departments within an organization to provide users ...

Salesforce Koa is built on Nvidia's open-weight Nemotron model and is trained to do sales, marketing and customer-support tasks.