One of the keys to customer satisfaction and retention in enterprises is the level of technical support available to the customers. With this in mind, businesses always look for measures to provide a ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

IT support might not be one of the most glamorous tech jobs, but it's a smart path to consider if you're looking for a career that pays well and offers strong job security. Often overlooked as a ...

Yoni Avital is cofounder and COO of ControlUp, where he and his team are setting the new standard for the Digital Employee Experience (DEX). While remote and hybrid work options are quickly becoming ...

To join the CNBC Workforce Executive Council, apply at cnbccouncils.com/wec. By 2027, AI will be providing more IT technical support, at least in written form, than ...

The inherent challenge of a fully-remote team—especially one who wasn't used to remote work prior to the pandemic—is that many of them may have limited or no technical expertise. This means IT teams ...

IT leaders share their best tips for getting out of the ‘order taking’ rut and becoming a trusted advisor to the business. Too often, IT professionals feel like “order takers” for business groups — ...

You can now use chat to talk to IT support! Have a technology question? Now you can get your questions answered via chat! Go to IT Support Chat Chat will be available during normal business hours.