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Michael Roehricht needs a repair invoice from Enterprise to file a claim with his car insurance company. Why won't the company send him the paperwork? Q: I need your help with an insurance claim. I ...

DEAR TRAVEL TROUBLESHOOTER: I need your help with an insurance claim. I recently damaged a car I had rented through Enterprise while I was in Germany. In a nutshell, my car insurance company has been ...

In most insurance companies, the claims department is where promises are tested. It is also where costs, controls and customer expectations collide. A single claim can pass through intake teams, ...