Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Certain people are naturals for a career in customer service. They have the right personalities, values and patience -- regardless of their education or training. But many people in this field lack ...

Improving customer service is among the most important steps to bringing more value to your customers. A recent study by Dimensional Research found that over 50% of customers make additional purchases ...

Contact centers have evolved significantly over the past few years, requiring contact center agents to refine their customer service skills. To keep up with new forms of communication, hiring managers ...

Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition. Future skills focus. Equip customer service teams ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the ...