After a Mobile World Congress early this year full of meetings about customer-experience management (CEM), it was expected that the topic would get a lot of attention from many operators. Last week I ...

Read this recap of a recent high-value webinar featuring Grocery Outlet. This leading retailer needed an advanced service model to keep up with franchise growth—one that tracked service response times ...

CHICAGO, Nov. 2, 2020 /PRNewswire/ -- Rush Street Interactive (RSI), one of the fastest-growing online casino and regulated online gaming companies in the United States, is celebrating two more big ...

Trellist, Inc., a veteran-owned, employee-shared professional services firm, today shared results from a multi-phase AI engagement with a national logistics, transportation, and storage operator. The ...

ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, optimize, and automate customer support operations through natural language ...