AI-powered solutions such as ChatGPT could fuel new types of products in banking, more personalized and more connected to users, but integrating innovative ...

Never mind the technology; this experience is all about having a natural conversation with its ebbs and flows and even occasionally, a sense of empathy. Conversational UX is a user experience that ...

If given a choice between being on hold with customer service and having a query resolved by a few taps of a smartphone keyboard, most of us would pick the second option. It’s easy, quick and ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More These days, conversational artificial intelligence (AI) chatbots are ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Goran Paun There is no ...

User experience (UX) is overtaking price as the competitive differentiator. And now AI-powered UX design means you can craft those unique, relevant, and engaging experiences consumers are looking for.

Canadian collaborative conversational AI tool Voiceflow announced today that it has raised $20 million in a Series A round led by Felicis Ventures. Other investors include Craft Ventures, True ...

(TechCrunch+) Using data-driven techniques to beat the Great Resignation: Dr. Meisha-ann Martin, director of people analytics at Workhuman, wrote about how the pandemic has caused many workers to ...