People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

Explore AI chatbots in 2026, and understand their benefits, opportunities, trends, and challenges for businesses.

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Will Salesforce decaNLP model live up to the hype? Salesforce's decaNLP model made a big splash at Dreamforce. But can it deliver on its promises? Here's what to expect from the natural language ...

Customers are three times more likely to use a third-party generative AI tool than a brand-owned chatbot for customer service, a Gartner survey of more than 3,500 B2B and B2C customers found. The ...

The push to automate customer service is no longer theoretical, and investors are starting to ask whether AI chatbots are costing companies repeat revenue. A Gartner survey on AI in customer service ...

For decades, artificial intelligence researchers and chatbot developers have been chasing the vaunted Turing test -- in this context, a bot's conversational responses and cues passing as those of an ...

Despite how commonplace it’s become to shop online, there’s still plenty of room to improve the e-commerce experience. More than one third (34 percent) of consumers surveyed by Market Inspector said ...

Speed is an important element of self-service, but it’s not the only thing that matters. Balancing speed and quality is particularly important for developing trust in generative AI. Customers are open ...

A trio of artificial intelligence engineers who previously led projects at Google LLC, Meta Platforms Inc. and Samsung Electronics Co. Ltd. say they have raised $10 million for a new startup that aims ...

Customers are three times more likely to use a third-party generative AI tool than a brand-owned chatbot for customer service, a Gartner survey of more than 3,500 B2B and B2C customers found. The ...